Technical ownership for small businesses

When your website or mail fails you speak to me—not a ticket system.

Downtime burns revenue and trust. I watch your systems, take responsibility and personally step in whenever something fails or turns critical.

Meet your direct contact

Direct line and fast feedback in emergencies – obvious quiet hours excluded.

  • Dedicated technical contact
  • Rapid help for website, mail and domain issues
  • Long-term relief without a hotline
What you get

Stability instead of vendor ping-pong

My clients run their business without an IT department. They want someone who knows their environment and makes decisions instead of forwarding tickets.

Direct emergency contact

Call or message me and you reach the person who fixes it. No hand-offs, no call center, just one accountable partner.

Taking responsibility

I know your infrastructure and own the tasks until they are done. Open issues are documented instead of being pushed aside.

Full-stack awareness

Hosting, domains, DNS, SSL, CMS, mail – everything is connected. I coordinate changes and keep credentials tidy.

Predictable collaboration

Clear agreements on effort and budget. No teaser pricing, just fair retainers with transparent extras.

Typical scenario

Incidents reveal who truly owns the stack

When hosting, mail and the website sit with different vendors everyone claims it’s “not their scope”. Valuable time and revenue vanish.

What many teams experience:

  • Provider A hosts but barely understands your CMS.
  • Provider B runs mail but blames DNS or the developer.
  • The web freelancer answers sporadically—or not at all when you urgently need them.
  • Result: outages drag on, nobody decides, responsibility is diluted.

How I work:

  • One contact who knows and documents every access.
  • Accountability for hosting, domains, mail, SSL and website changes.
  • Proactive maintenance, backups and monitoring so issues rarely escalate.
  • Fast, personal feedback in emergencies plus honest status updates.
Services

Technical ownership for your entire operation

I coordinate hosting, domains, mail, DNS, SSL and website changes—including documentation and vendor management.

Secure operations

  • Server care, backups and monitoring
  • Security updates and planned patching
  • Early warnings before systems fail

Keep communication steady

  • Mailboxes, aliases and spam protection
  • Domain management & SSL certificates
  • DNS changes and onboarding of new staff

Support improvements

  • Website updates and landing pages
  • Advice on tools, integrations and automation
  • Coordination of external specialists
Plans

Care packages with clear outcomes

We pick the model that fits your business. Hybrid setups or special requirements are covered with a tailored agreement.

For mission-critical mail

Mail care

Internal plan: Mail-5 (Email)

19.95€ /mo.
One-time setup: 80.00€
  • Mailbox, calendar and alias management
  • Continuously tuned spam and security layers
  • Help with devices and deliverability issues

Made for firms where mail traffic is business critical.

Request a care conversation
Recommended
For teams without IT staff

Complete care

Internal plan: Web-20 (Standard)

59.95€ /mo.
One-time setup: 120.00€
  • Managed hosting incl. domains & SSL
  • Regular updates and security reviews
  • Personal help for outages and change requests

Full care for website, email and ongoing improvements.

Request a care conversation
For compliant retention

Archiving & backup

Internal plan: Archiv (Backup)

4.95€ /mo.
One-time setup: 60.00€
  • Compliant archiving of communication
  • Fast retrieval of historic cases
  • Connects to existing mail systems

For organisations with retention or audit requirements.

Request a care conversation

Active clients reach me directly during incidents. Work outside regular hours follows transparent agreements.

Trust

Why businesses hand their stack to me

Client voice

“I call Timo, get a straight answer and he stays on it until everything is back.”
— Simone K., retail owner

Timo Braun, Host Universe

  • Single point of contact – no hotline, no hand-offs.
  • Hosting, mail, domains and websites in one hand.
  • Every access documented and secured.
  • Direct coordination instead of ticket queues.

WOKSH

Asia food delivery service with long-term clients.

Beiner Herxheim

Civil engineering, roads, paving plus excavation, demolition and utility work.

Joeckel Schlosserei

Metal fabrication and custom builds for SMEs and private clients.

Milano Landau

Italian restaurant with classic dishes in Landau.

Kulturinitiative Landau

Regional culture events and community formats.

Kanalbau Finck

Flood protection, septic tank shutdowns, inspection, locating, milling.

lexi.fish

Aquaristics knowledge base for fresh- and saltwater enthusiasts.

FAQ

Straight answers to common questions

How fast do you react in an emergency?

Active clients get a personal response as soon as I am reachable—typically very quickly during the day. I tell you honestly what can be fixed immediately and what takes longer.

Do you handle work outside normal hours?

When a project requires it we define clear rules or a standby arrangement. I do not promise a generic 24/7 hotline, but dependable agreements.

Will you take over existing systems?

Yes. I start with an audit, secure all credentials and document the current state. Operations continue while we improve things step by step.

How transparent are costs and extras?

The monthly retainer covers the agreed scope. Special projects or additional domains are quoted upfront so you can decide calmly.

I personally review your infrastructure

We walk through the weak spots in your website, domains and mail setup. If we are a fit I take over ownership – no hotline, no ticket relay.

  • Direct line to the owner
  • No tickets, no hand-offs